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Store Policy

GENERAL ONLINE STORE POLICY

 

Updated August 2024

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SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

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Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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BEHAVIOURAL ADVERTISING

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

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You can opt out of targeted advertising by:

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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

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DO NOT TRACK

 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

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YOUR RIGHTS

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If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

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Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

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DATA RETENTION

 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete

this information.

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CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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SECURED SHOPPING

 

To ensure your shopping experience is safe and secure, our site is designed to use 128–bit Secure Socket Layer (SSL) encryption. This encryption keeps your personal information, including your credit card, secure from theft. Our web site is also actively monitored 24x7 to make sure that we are always open, safe and ready for shopping.

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PAYMENT OPTIONS

 

We accept the following credit cards: Visa, Master Card, Discover, American Express, Electron by Visa, Maestro, Apple Pay Google Pay, and PayPal. For your convenience, we also accept cash payments in store. No Checks and Money Orders.

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NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card.

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ONLINE ORDERS

 

We use a secure server for your privacy and security. Online payment using the above-mentioned credit cards can be made in the following way:

 

When you are ready to check out, you will be taken to a secure checkout page. Please fill out the following information:

  1. Your name (as it reads on your credit card)

  2. Your billing address (to verify authorization)

  3. Your phone number (during business hours in the event we need to contact you about your order)

  4. Your email (where you can receive order confirmations and tracking info.)

  5. Your credit card type, number, expiration date, and CVV (if applicable)

  6. Shipping recipient and delivery address (if shipping to another party)

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Please note that we will require further verification for all P.O. Box deliveries or if the customer's billing information if different from the shipping recipient and address.

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CUSTOMER ORDER VERIFICATION POLICY

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IMPORTANT VERIFICATION INFORMATION

 

To expedite your order processing and avoid delays, please ensure that all the information you provide during checkout is accurate. If you are using a debit or credit card for your purchase, please enter the name exactly as it appears on the card in the billing section of the checkout page.

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VERIFICATION PROCESS

 

If any order information is found to be inaccurate or inconsistent, the item(s) purchased will be placed on hold. In such cases, we will contact you via the email address or phone number provided with your order.

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You may be requested to verify the following:

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  • The last five digits of the card used for the transaction

  • The billing address associated with the credit or debit card

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Additionally, for customers within the United States, we may request that you submit a valid form of identification that matches the name and address provided on the order.

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BUSINESS ORDERS 

 

To ensure the security and authenticity of orders placed under a business name, we require verification for all such transactions. When placing an order with a business name instead of a personal name, please provide one of the following documents to verify your business identity:

 

  • Employer Identification Number (EIN) or Taxpayer Identification Number (TIN) documentation. You may also submit a recent utility bill or lease agreement showing the business name, and the billing address provided in the order.​

  • The person placing the order must submit a valid photo ID to verify their identity as the authorized representative of the business

  
Failure to provide the necessary documentation may result in a delay or cancellation of your order. We appreciate your cooperation in helping us maintain a secure shopping environment.

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RESPONSE TIME AND ORDER CANCELLATION

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Please respond to our verification request within 1-2 business days. If we do not receive the requested information within this timeframe, your order will be automatically canceled, and the amount will be refunded to the credit or debit card used for the purchase.

 

Please Note: The time it takes for the refund to reflect on your account will depend on your financial institution's processing times. If a promotional discount was applied to your purchase, the refund will only cover the amount you actually paid.

We appreciate your cooperation in this matter and look forward to serving you.

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CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@amenazelorganic.com or by calling +1-347-616-3272.

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FRAUD & THEFT

 

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.

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POLICY CHANGES

 

We reserve the right at our discretion to make changes to these policies. Please check this page periodically for changes.

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